FAQs

Resolving PDXR Deny Codes  Deny 01 – Invalid Seller ID (S) For an Authorization Request, indicates that the Seller ID does not exist within DTN TABS as received from the terminal. Either the terminal is sending the wrong Seller ID or the Seller has not been established in the DTN TABS database. DTN PetroDex Support

Forecast Planning overview Forecast Planning is a repeatable collaborative business process to forecast long term future liftings with the goal of providing the insight need for future planning.   Forecast Planning field definitions The following fields are available on the Forecast Planning page. Panel Field Description Planning Forecast Filter fields Supply Point Supply point grouping code for

Forecast Terminal Status overview The Forecast Terminal Status page allows the Supply Group to perform an initial review of the terminal level forecast.   Forecast Terminal Status field definitions The following fields are available on the Forecast Terminal Status page. Field Description Forecast Terminal Status panel Search By Describes the criteria selected to search for this record. Options are:

Supply Event Report overview Location: Reports > Other Reports > Supply Events Report The Supply Event Report displays the supply events for channels of product allocations. NOTE: This is only available if Supply Event Notification is being used. Supply Event Report field definitions The following fields are available on the Supply Event Report page: Field Description Terminal Contains the unique identifier for the terminal. The Terminal ID consists of the SPLC code for the terminal and

Master Data Audit Report overview The Master Data Audit Report page is for troubleshooting purposes and allows you to view the results of each Master Data feed transaction. The search page is split into 2 different search types: Specific message ID – This search is used if the message ID is known. The message ID can

Adding a truck size alert Location: Alerts > Truck Size The Truck Size Alert for Authorizations page provides alerts that notify when the sum of the product amounts of multiple BOLs, of the same authorization, is greater than the expected truck size. NOTE:  The amount is verified for only multiple BOLs. NOTE: This is only available if Master

Unauthorized Load Alerts overview Unauthorized Load Alerts notifies when an unauthorized load is pulled at a DTN TABS terminal. Alerts can be configured at terminal, terminal group or all terminals levels for easy setup. Since unauthorized loads can often occur in batches, you determine the number of minutes between alerts when multiple unauthorized loads are

Adding a Master Data alert Location: Alerts > Master Data The Master Data page provides two type of alerts, Master Data Error alert and Master Data Summary alert. Master Data Error alert sends information regarding any processing errors that occur during Master Data processing. Master Data Summary alert generates information regarding any Master Data feed sent in by an ERP process and

Adding a terminal product performance alert Location: Alerts > Terminal Product Performance The Terminal Product Performance page provides alerts that monitor the liftings for each product at a terminal and notifies when the liftings are within a specified percentage of the total allocation amount. The Terminal Product Performance alert also monitors liftings for a group of products. Here’s how to

Customer Managed Alerts configure alerts to notify when product allocations reach configurable thresholds, refresh, or when a supply event occurs. They can create multiple contacts and their own receiver lists for the alerts they choose to add to their account. Click the Alerts Flag icon from the Alerts page to open the Alert Management page