Deny Alerts overview

The Deny Alerts page sets up the following types of alerts:

  • Credit Deny: issues an alert whenever a load is denied based on a credit allocation being exhausted.

  • Product Deny: delivers an alert whenever a load is denied based on a product allocation being exhausted.

  • Customer Setup for Product/Credit Alert: distributes an alert for the specified consignee or consignee group whenever a credit or product deny to load is issued for that consignee or consignee group.

  • Setup Deny Alert: issues an alert when a load is denied based on a setup error either at the terminal or within the DTN TABS database.

NOTE: To deactivate an alert instead of deleting it, clear the Activate Alert box. The alert is deactivated but remains in your DTN TABS database where it can be re-activated at a future date.

Setting up a Credit Deny Alert

Location: Alerts > Deny

Here’s how to set up a Credit Deny Alert:

  1. In the Product/Credit Deny Alert panel, click Add New Alert.

  2. Select the Activate Credit Denials box to indicate that the credit deny has been activated.

  3. Select the Alert Customers box to indicate that the customers configured in Customer Setup receive Deny Alerts.

  4. Select the send address from the Alert Sender Address field. This is the email address that sends notification of the alert.

NOTE: The Alert Sender chosen on Credit or Product Deny alerts is the same Sender used by the Customer Setup for Product/Credit Deny Alerts.

  1. Select the receiver and contacts that should receive this alert from the Alert Receiver Lists and Contacts field.

  2. Click Paper Clip icon to add the list or contact.

  3. Repeat steps 4 and 5 for additional alert recipients.

  4. Click Save.

Setting up a Product Deny Alert

Location: Alerts > Deny Alerts

Here’s how to set up a Product Deny Alert:

  1. In the Product Deny Alert panel, In the Product/Credit Deny Alert panel, click Add New Alert.

  2. Select the Activate Product Denials box to indicate that the product deny has been activated.

  3. Select the Alert Customers box to indicate that the customers configured in Customer Setup receive Deny Alerts.

  4. Select the send address from the Alert Sender Address field. This is the email address that sends notification of the alert.

NOTE: The Alert Sender chosen on Credit or Product Deny alerts is the same Sender used by the Customer Setup for Product/Credit Deny Alerts.

  1. Select the receiver and contacts that should receive this alert from the Alert Receiver Lists and Contacts field.

  2. Click the Paper Clip icon to add the list or contact.

  3. Repeat steps 4 and 5 for additional alert recipients.

  4. Click Save.

Setting up a Customer Setup for Product/Credit Deny Alert

Location: Alerts > Deny Alerts

Here’s how to set up a Customer Setup for Product/Credit Deny Alert:

  1. In the Customer Setup for Product/Credit Deny Alert panel, select the Activate Alert Customers Contact arrow for the contact or receiver list.

  2. Select the consignee or consignee group using the Search By and Consignee or Consignee Group fields to receive the alert..

  3. Click the Paper Clip icon to add the list or contact.

  4. Repeat steps 3 and 4 for additional alert recipients.

  5. Click Save.

Setting up a Setup Deny Alert

Location: Alerts > Deny Alerts

Here’s how to set up a Setup Deny Alert:

  1. In the Setup Deny Alert panel, select the Activate Setup Denials box to indicate that the Setup Deny has been activated.

  2. Select the send address from the Alert Sender Address field. This is the email address that sends notification of the alert.

  3. Select the receiver and contacts that should receive this alert from the Alert Receiver Lists and Contacts field.

  1. Click the Paper Clip icon to add the list or contact.

  2. Repeat steps 3 and 4 for additional alert recipients.

  3. Click Save.

Category: Configure