Adding a supply event alert
| Location: Alerts > Supply Event |
NOTE: This is only available if Supply Event Notification is being used.
The Supply Event Alert page allows different email templates for each country and channels for these alerts.
A supply event could be created for some channels or for all channels of product allocations. The alerts are sent only to SoldTos that have Active or Unenforced product allocations statuses. In the case an event is limited to some channels, only users affected by these channels receive alerts.
An alert (email/sms) is sent for each of the Event Created, Event Day in Advance, Event Started, and Event Ended events. Only one alert is sent if multiple events happened at the same time. There is also a floating Changed Event that can occur any time after outage is created, even after an event ended.
Messages can be configured in the Alerts > Email Preferences > Language Editor page. There are 3 types of supply event alerts:
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Supply Event New Alert
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Supply Event Changed Alert
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Supply Event Ended Alert
Here’s how to add a supply event alert:
| Location: Alerts >Supply Event |
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Click +Add.
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Select or unselect the Activate Alert field.
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Select the desired send address from the Alert Sender Address field. This is the email address that sends notification of the alert.
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Select the desired receiver and contacts that should receive this alert from the Alert Receiver Lists and Contacts field.
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Click the Paper Clip icon to add the contact to the list.
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Click Submit.